Available for opportunities

Abhishek
Dubey

Business & Operations Analyst turning messy workflows into clean systems — through automation, data, and smart tooling across global teams.

Operations Analyst @ TTEC 🏆 Leonidas Award 2024 3+ Years Experience EU · APAC · US
Get in touch → View my work
500+
Manual hours saved / month
$20K+
Inventory recovered
–40%
SLA reduction at TTEC
50K+
Data cells automated via Python
About me
Analyst. Automator.
Problem Solver.
AD
Abhishek Dubey
Operations & Business Analyst
🏆 Leonidas Award 2024

I'm a performance-driven analyst with 3+ years of experience bridging the gap between business complexity and technical solutions — across e-commerce giants like Amazon and enterprise operations platforms.

My journey has been shaped by a consistent drive to build things that actually work: from Python scripts handling 50,000+ data cells, to full-stack Monday.com apps in React.js, to AI-powered categorization tools that reduced manual errors by 60%.

B.Com Accounting
→
Business Analyst @ Ergode
→
Operations Analyst @ TTEC

I thrive in cross-functional environments and have collaborated with clients across EU, APAC, and US regions — independently leading calls, driving change management, and training teams on AI tools and prompting strategies.

📍 Jalpaiguri, West Bengal, India
Career journey
From commerce to code
2019–2022
B.Com GraduateAccounting & Management, North Bengal St. Xavier's
Aug 2022
Joined Ergode ITBusiness Analyst for Amazon marketplace operations
2023
Expanded scopeAmazon CA & MX expansions, 300+ clients, SKU dashboards
2024
🏆 Leonidas AwardData entry automation saving 500+ hrs/month for 25-member team
2025 →
Operations Analyst @ TTECMonday.com, Python, React.js, AI tooling, global clients
Work history
Where I've built things
Operations Analyst Current
TTEC
11 Jul 2025 – Present
  • Architected Monday.com workflows and project boards to centralize tracking across multiple concurrent projects.
  • Standardized 15+ SOPs and embedded them into Monday.com forms — reducing SLA from 5 days → 3 days (–40%).
  • Built a full-stack Monday.com intake form using React.js + Node.js with upsell/cross-sell item creation support.
  • Developed Python scripts for data entry, compilation, and matchmaking across 10+ tabs and 50,000+ cells.
  • Created macros to automate high-frequency repetitive tasks, freeing significant analyst bandwidth.
  • Championed Power Automate integration proposals to reduce manual operational interventions.
  • Collaborated with clients across EU, APAC, and US — leading solo calls and handling onboarding end-to-end.
  • Led AI tool adoption initiatives; trained team members on prompt engineering and AI-assisted workflows.
Monday.com React.js Node.js Python Power Automate SOP Design Change Management AI Tools
Business Analyst
Ergode IT Services Pvt. Ltd.
Aug 2022 – May 2025
  • Managed Amazon marketplace operations across US, CA & MX — audited 600+ listings, served 300+ clients.
  • Onboarded 50+ vendors including ROBOSEN, streamlining procurement pipelines significantly.
  • Implemented weekly data audits + SOPs, reducing rate variance from $31K → $2.8K.
  • Recovered $20K+ in stranded inventory via systematic reconciliation workflows.
  • Partnered with devs to launch an automated SKU dashboard for real-time stock monitoring & reorder triggers.
  • Led bundling and pricing strategies, driving +20% forecasted sell-through on key brands.
  • Supported Amazon Canada and Mexico marketplace expansions from planning to execution.
Amazon Seller Central Walmart Seller Center SQL Excel BRD/FRD UAT Agile/Scrum Gap Analysis
Featured work
Projects & initiatives
⚡
Data Entry Automation Tool
Spearheaded development of an automation tool for a 25-member team's data entry workflows, eliminating hundreds of hours of manual effort per month. Recognized with the Leonidas Award (2024).
🏆 500+ manual hours saved per month
🤖
AI-Powered SKU Sorting Tool
Integrated an AI-based SKU categorization system that dramatically improved item sorting speed and reduced manual classification errors across the product catalog.
📈 60% faster sorting · fewer errors
📊
SKU Analytics Dashboard
Partnered with the dev team to build a live dashboard featuring automated reorder triggers, real-time stock monitoring, and actionable inventory insights.
🔄 Real-time stock monitoring
🗂️
Monday.com React Intake App
Full-stack form built in React.js + Node.js with Monday.com API integration, supporting creation of 1+ items per submission with upsell and cross-sell capabilities baked in.
🔗 React.js · Node.js · Monday.com API
🐍
Python Data Matchmaking Scripts
Wrote Python scripts for large-scale data entry, compilation, and matchmaking tasks — handling 50,000+ cells across 10+ tabs that would otherwise require days of manual work.
📦 50,000+ cells automated
📋
SOP Standardization Program
Standardized 15+ operational SOPs and integrated them directly into Monday.com forms, creating a single source of truth that slashed SLA time by 2 full days.
⏱️ SLA reduced from 5 days → 3 days
Capabilities
What I bring to the table
📋 Business Analysis
BRD / FRD Use Cases User Stories Gap Analysis Process Mapping (BPMN) SOP Development UAT A/B Testing SLA Management
⚙️ Automation & Dev
Python React.js Node.js SQL Power Automate Macros Monday.com API Excel (Advanced)
🛠️ Tools & Platforms
Monday.com Amazon Seller Central Walmart Seller Center Figma Lucidchart Canva Jira / PM Tools
🤝 Soft Skills & Methods
Agile / Scrum Stakeholder Management Change Management Client Facing Calls Team Training AI Prompt Engineering Cross-functional Collab EU · APAC · US
Get in touch
Let's build something together

Open to new roles & collaborations

Whether you're looking for an operations analyst who can code, a BA with automation chops, or someone to lead cross-regional projects — I'd love to connect.

Send me an email →
✉️
Email
[email protected]
📞
Phone
+91-9064016989
📍
Location
Jalpaiguri, West Bengal, India
💼
LinkedIn
abhishek-dubey-businessanalyst
⏱️
Availability
Immediate joiner